Welcome to Student Accounts

Our Office provides financial counseling for students and parents and approves and processes in-house payment plans, processes invoices to third party payers and sends monthly billing statements to students. All billing statements are sent directly to the student.

Refund checks are approved and processed by the Office of Student Accounts for those students who have a credit due to overpayment or due to having an excess of Title IV Aid funds

Mission Statement

The mission of the Student Accounts Office is to provide the highest standard of service by maintaining accurate student financial records while consistently adhering to the policies and practices of Shenandoah University.

The Guiding Principals of the Student Accounts Office are:

To provide timely, accurate and efficient services to our customers
To provide effective dialogue and communication
To perform all duties with the utmost integrity and honesty
To promote a positive, just and equitable work environment
To ensure a quality workforce equipped with appropriate skills and knowledge

Student Accounts
1460 University Drive
Winchester, VA 22601
Phone: (540) 665-4607 & (540) 678-4476
Fax: (540) 665-5433

Office Hours:
Monday - Friday
9 a.m. to 5 p.m.

Contacts:

Sherry Whitelaw
Director of Student Accounts
Phone: (540) 665-4607

Susan Dawson
Student Accounts Assistant
Phone: (540) 678-4476

Donna Aclin
Administrative Assistant
Phone: (540) 542-6519